AI Receptionist That Works Inside IDEXX Neo
Skrypt Health connects to your IDEXX Neo system to read your live schedule, then books appointments and writes client and patient details directly back — cloud to cloud, nothing to install.
IDEXX Neo is IDEXX's cloud practice management system, built for growing veterinary practices that want their software in the browser. Skrypt Health connects with secure credentials during onboarding.
Everything that used to require a phone call, handled automatically.
Brought live by hand — in days, not months.
Connect IDEXX Neo
IDEXX Neo is cloud-based, so connection happens with secure credentials during onboarding — nothing to install at your practice. Skrypt's universal integration layer operates IDEXX Neo the way a trained staff member would: it reads the schedule and writes the booking.
Train the AI on your practice
We configure Sala and Mati with your providers, hours, appointment types, fees, and the questions your callers actually ask. Your team hears and approves everything before a single caller reaches it.
Live on your existing line
Your existing number forwards to Skrypt. We run test calls together, then go live — first-ring pickup, bookings landing on your own IDEXX Neo schedule, your team able to move or cancel anything.
Common questions about the IDEXX Neo integration.
How does Skrypt Health integrate with IDEXX Neo?
Through Skrypt's universal integration layer: the AI operates IDEXX Neo the way a trained staff member would — reading live schedule availability and writing bookings, records, and notes back — rather than depending on a one-off vendor partnership. Integration depth follows tier: Google Calendar booking on Starter, real-time IDEXX Neo reads on Pro, and bidirectional write-back on Enterprise. We confirm the integration live during the private walkthrough — you see your own schedule inside Skrypt before you sign anything.
What IDEXX Neo data does Skrypt read and write?
Skrypt reads appointment slots, provider availability, appointment types, and existing records. It writes new appointments, notes, and demographics for new records. Access is minimum-necessary for each workflow, and everything the AI does is logged and auditable in the Client Hub Portal — your team can move or cancel anything it books.
What happens on an after-hours emergency call?
Skrypt triages by severity in the first seconds of the call — urgent cases are flagged and your on-call team is paged immediately, with the transcript attached. Routine after-hours calls are booked into the next day's Neo schedule. Your escalation rules decide what pages a human and what waits for morning.
How is our IDEXX Neo data protected?
All data exchanged with IDEXX Neo is encrypted in transit, accessed on a minimum-necessary basis, and logged for audit through the Client Hub Portal. Skrypt Health operates to healthcare-grade security standards across every vertical — the same controls our HIPAA- and PHIPA-covered medical and dental practices rely on.
See Skrypt Health + IDEXX Neo on your own screen.
Twenty minutes, your practice. We confirm the IDEXX Neo integration live during the walkthrough — you see your own schedule inside Skrypt before you sign anything.