Integration /integrations/avimark

AI Receptionist That Works Inside AVImark

Skrypt Health connects to your AVImark system to read your live schedule, then books appointments and writes client and patient details directly back — while your team stays with the animals in front of them.

AVImark, from Covetrus, is one of the most widely installed veterinary practice management systems in North America — an on-premise platform trusted by thousands of animal hospitals. Skrypt Health operates it without disturbing your existing setup.

What the integration enables

Everything that used to require a phone call, handled automatically.

Live AVImark schedule reads
Skrypt reads your AVImark appointment book in real time — open slots, provider and room availability — so callers always hear accurate options.
Direct appointment booking
Appointments are booked straight into AVImark with the right provider, appointment type, and duration — client and patient attached, nothing to re-key in the morning.
New client and patient records
For new clients, Skrypt collects owner details and the animal's species, breed, and presenting concern, then creates or pre-populates the record in AVImark.
After-hours emergency triage
Chocolate ingestion at 2 a.m., hit-by-car, bloat — urgent calls are triaged by severity and your on-call team is paged immediately; routine calls are booked for the morning.
Reminder and recall follow-through
Overdue vaccines, annuals, and heartworm rechecks get contacted by voice and SMS, booked back in, and updated in AVImark.
Refill intake, vet-approved
Medication refill requests are captured on the phone and routed to your DVM for approval — nothing is filled without a veterinarian.
Setup

Brought live by hand — in days, not months.

Step 1

Connect AVImark

AVImark runs on your own server, so our onboarding team configures a lightweight, secure bridge during implementation — your staff installs and maintains nothing. Skrypt's universal integration layer then operates AVImark the way a trained staff member would: it reads the schedule and writes the booking.

Step 2

Train the AI on your practice

We configure Sala and Mati with your providers, hours, appointment types, fees, and the questions your callers actually ask. Your team hears and approves everything before a single caller reaches it.

Step 3

Live on your existing line

Your existing number forwards to Skrypt. We run test calls together, then go live — first-ring pickup, bookings landing on your own AVImark schedule, your team able to move or cancel anything.

FAQ

Common questions about the AVImark integration.

How does Skrypt Health integrate with AVImark?

Through Skrypt's universal integration layer: the AI operates AVImark the way a trained staff member would — reading live schedule availability and writing bookings, records, and notes back — rather than depending on a one-off vendor partnership. Integration depth follows tier: Google Calendar booking on Starter, real-time AVImark reads on Pro, and bidirectional write-back on Enterprise. We confirm the integration live during the private walkthrough — you see your own schedule inside Skrypt before you sign anything.

What AVImark data does Skrypt read and write?

Skrypt reads appointment slots, provider availability, appointment types, and existing records. It writes new appointments, notes, and demographics for new records. Access is minimum-necessary for each workflow, and everything the AI does is logged and auditable in the Client Hub Portal — your team can move or cancel anything it books.

What happens on an after-hours emergency call?

Skrypt triages by severity in the first seconds of the call — a chocolate ingestion or hit-by-car is flagged urgent and your on-call team is paged immediately, with the transcript attached. Routine after-hours calls are booked into the next day's AVImark schedule. Your escalation rules decide what pages a human and what waits for morning.

How is our AVImark data protected?

All data exchanged with AVImark is encrypted in transit, accessed on a minimum-necessary basis, and logged for audit through the Client Hub Portal. Skrypt Health operates to healthcare-grade security standards across every vertical — the same controls our HIPAA- and PHIPA-covered medical and dental practices rely on.

See Skrypt Health + AVImark on your own screen.

Twenty minutes, your practice. We confirm the AVImark integration live during the walkthrough — you see your own schedule inside Skrypt before you sign anything.