"My PMS already does
communication." Here's what it doesn't.
Every major PMS — Dentrix, Open Dental, Eaglesoft, Cornerstone, AVImark — has a patient communication module or add-on. They all do the same thing: send outbound reminders and recalls. None of them answer your phone. When a patient calls at 6pm, every one of these systems gives them voicemail. That's the gap Skrypt fills.
- ✓ Send appointment reminders (SMS, email)
- ✓ Recall lapsed patients
- ✓ Online forms and pre-visit paperwork
- ✓ Post-visit reviews and surveys
- — Answer inbound calls
- — Book patients who call after hours
- — Rescue missed calls
- — Quote procedures on a call
- ✓ AI voice agent answers every call, 24/7
- ✓ Books appointments in real time on the call
- ✓ Rescue SMS for missed or after-hours calls
- ✓ Quotes procedures based on your fee schedule
- ✓ Writes appointments back to your existing PMS (Pro and Enterprise; Starter books into your Client Hub)
- ✓ Works alongside your current PMS — not instead of it
Your PMS, specifically
Dentrix + Patient Engage Full page →
DentalDentrix Patient Engage (and its Lighthouse 360 integration) handles appointment reminders, recall messaging, online forms, and two-way texting. It reads your Dentrix schedule and fires outbound messages. What it can't do: answer an inbound call, have a conversation with a new patient, understand what they need, and book them. Skrypt integrates directly with Dentrix and handles the inbound layer Patient Engage misses.
Open Dental Full page →
DentalOpen Dental has built-in recall and reminder tools, plus an API that many third-party communication platforms integrate with. The built-in tools are basic — most practices add a third-party layer for reminders. None of these tools answer your phone. Skrypt integrates with Open Dental and handles inbound calls that fall through — filling the gap the reminder tools leave entirely untouched.
Eaglesoft (Patterson Dental) Full page →
DentalEaglesoft integrates with Patterson's communication tools and third-party platforms like Lighthouse 360. Outbound reminders, recalls, and basic patient messaging. The same gap exists: no AI voice agent answers your phone. Skrypt's Eaglesoft integration handles inbound calls and writes bookings back automatically.
ABELDent Full page →
Dental · CanadaABELDent is the dominant dental PMS in Canada and common in US practices too. Its patient communication suite handles appointment confirmations, recalls, and basic messaging. Skrypt integrates with ABELDent and is PHIPA-compliant for Canadian practices. Inbound call handling is the same gap — ABELDent's communication tools don't touch it.
Cornerstone (IDEXX) Full page →
VeterinaryCornerstone is the most widely used veterinary PMS. IDEXX's communication tools — Cornerstone Reminders, VetConnect — send outbound appointment reminders and wellness recalls. Like all PMS add-ons, they're passive: they remind existing clients but can't answer a new client calling after hours about a sick pet. Skrypt integrates with Cornerstone and handles that inbound gap around the clock.
AVImark + VetSuccess Full page →
VeterinaryAVImark practices often pair with VetSuccess or Shepherd for client communication — appointment reminders, wellness recalls, and basic two-way texting. These handle the outbound retention workflow well. Skrypt's integration with AVImark adds the inbound AI layer: a voice agent that answers calls, books appointments, and pushes the booking back to AVImark without manual entry.
The bottom line
Every one of these PMS communication tools is doing something Skrypt doesn't compete with — outbound reminders, recall campaigns, patient retention. Skrypt doesn't replace them. It plugs the inbound call gap they all share: the patient who calls, gets no answer, and books somewhere else. Most practices run their existing PMS add-on alongside Skrypt and see the two as complementary layers of the same communication stack.
Common questions
Will Skrypt conflict with my existing PMS communication add-on?
No — they operate on different workflows. Your PMS reminder tool reads the schedule and sends outbound notifications; Skrypt answers inbound calls and puts them on the books — into your Client Hub on Starter, straight back into the PMS schedule on Pro and Enterprise. The two don't touch the same data flows. Most practices add Skrypt without any changes to their existing Dentrix Patient Engage, Lighthouse 360, or Cornerstone reminder setup. The PMS add-on keeps running its outbound workflows; Skrypt handles everything that comes in.
My PMS add-on already handles recalls. Why would I also need Skrypt?
A recall reminder generates patient intent — the patient thinks "I should book that cleaning." But the recall doesn't book the appointment. When the patient calls in response to the recall, they still reach your front desk or voicemail. If it's after hours or the lines are busy, the intent goes unfulfilled. Skrypt captures that call: the AI answers and books the appointment the recall was designed to generate — into your Client Hub on Starter, written back to your PMS on Pro and Enterprise. Your recall tool and Skrypt together close the loop that the recall tool alone can't close.
Can Skrypt and my PMS add-on double-book the same slot?
No. On Pro and Enterprise, Skrypt reads live schedule availability from your PMS in real time before offering any slot (on Starter, bookings land in your Client Hub for your team to place, so nothing is written to the PMS). If a slot is booked — whether by a patient-initiated web booking, a staff-entered appointment, or a previous Skrypt booking — Skrypt sees it as unavailable and won't offer it. On Pro and Enterprise the same PMS calendar serves as the single source of truth for all booking channels, so double-booking is not possible — every booking tool reads and writes to the same schedule.
Is there an additional charge for PMS integration?
PMS integration comes with Pro and Enterprise, with no per-integration fee for connecting Open Dental, Dentrix, Eaglesoft, Cornerstone, AVImark, or ABELDent. The Starter plan ($429/month) books into your Client Hub instead; the PMS connection and real-time write-back start on Pro. There is no setup fee on the Starter or Pro plans — onboarding covers the PMS configuration work, AI training, and test call review at no extra charge.
We integrate with your PMS
Tell us which PMS you're on and we'll confirm the integration live in the demo. PMS integration comes with Pro and Enterprise; Starter books into your Client Hub.
Private walkthrough